Privacy Policy

Last updated: January 2026. This Privacy Policy describes how Fyrgast Energy Ltd collects, uses, and protects your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

1. Introduction

Fyrgast Energy Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection and use of personal information and your rights concerning that information. We are located at 150 Elgin St, Ottawa, ON K2P 1L4, Canada, and can be contacted at power@fyrgast.shop or +1 613 236 0074.

2. Information We Collect

We collect personal information in various ways:

Information You Provide Directly

  • Contact information (name, email address, phone number, postal address)
  • Information provided through contact forms, inquiries, or service requests
  • Communication preferences and feedback
  • Professional and business information for client relationships
  • Payment and billing information for services rendered

Information Collected Automatically

  • Website usage data through cookies and similar technologies
  • IP address and browser information
  • Pages visited and time spent on our website
  • Device type and operating system information
  • Referral source and navigation patterns

Information from Third Parties

We may receive information about you from third-party service providers, business partners, or publicly available sources to enhance our services and communication with you.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and improving our geothermal energy services and products
  • Processing and fulfilling service requests and contracts
  • Communicating with you about services, updates, and inquiries
  • Sending marketing communications and promotional materials (with your consent)
  • Conducting business analysis and improving our website and services
  • Complying with legal obligations and industry regulations
  • Protecting against fraud, security threats, and unauthorized access
  • Conducting customer research and satisfaction surveys

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Your explicit consent for marketing and non-essential communications
  • Necessity for contract performance and service delivery
  • Compliance with legal obligations under Canadian law
  • Protection of vital interests and public interest
  • Our legitimate business interests in improving services and preventing fraud

5. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share information in the following circumstances:

Service Providers

We share information with trusted service providers who assist us in operating our website, processing payments, sending communications, and conducting analytics. These providers are contractually obligated to use your information only for the purposes we specify and to maintain confidentiality.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or public safety.

Business Transfers

If Fyrgast Energy Ltd is involved in a merger, acquisition, bankruptcy, or asset transfer, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data in transit and at rest
  • Secure authentication protocols and password requirements
  • Regular security audits and vulnerability assessments
  • Limited access to personal information by authorized personnel only
  • Compliance with industry security standards and best practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless longer retention is required by law. The retention period varies depending on the type of information and its purpose:

  • Contact information: Retained for the duration of our business relationship plus 3 years
  • Transaction records: Retained for 7 years for accounting and tax purposes
  • Marketing preferences: Retained until you unsubscribe
  • Website analytics: Retained for 13 months from collection

After the retention period, we securely delete or anonymize your information unless legal obligations require longer retention.

8. Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

Right to Correction

You may request that we correct, update, or amend any inaccurate or incomplete personal information we maintain about you.

Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. We will honor reasonable deletion requests within 30 days, unless retention is required by law or for legitimate business purposes.

Right to Opt-Out

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

Right to Withdraw Consent

You may withdraw your consent for data processing at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at power@fyrgast.shop or +1 613 236 0074 with "Privacy Request" in the subject line. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. We use:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to display relevant advertising and track campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

10. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information. We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Fyrgast Energy Ltd does not knowingly collect personal information from children under 18 years of age. Our services are intended for business and professional audiences. If we become aware that we have collected information from a minor, we will promptly delete such information. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your personal information is primarily stored and processed in Canada. If information is transferred to other jurisdictions, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable laws. By providing information to us, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

13. Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals. However, you can disable cookies and control tracking through your browser settings and privacy tools.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Fyrgast Energy Ltd
150 Elgin St
Ottawa, ON K2P 1L4
Canada

Email: power@fyrgast.shop

Phone: +1 613 236 0074

VAT: 701948361 RT 0001

16. Privacy Officer

Our Privacy Officer is responsible for ensuring compliance with this Privacy Policy and applicable privacy laws. If you have concerns about our privacy practices or wish to lodge a complaint, you may contact our Privacy Officer at power@fyrgast.shop or file a complaint with the Privacy Commissioner of Canada at www.priv.gc.ca.

17. Accountability

Fyrgast Energy Ltd is committed to being accountable for our handling of personal information. We have implemented policies and procedures designed to ensure compliance with PIPEDA and other applicable privacy legislation. Our Privacy Officer oversees these practices and is available to address any privacy concerns or inquiries.

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